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UK Uniform

Shipping & Returns Policy

Part 1:  Shipping Policy & Charges
  • Standard Shipping:  £3.25 (Delivered via courier within 3-7 working days).
  • Express Shipping:  £5.95 (Available for orders placed before 12.00pm Monday to Thursday delivered via priority courier within 1-2 working days). 
  • Exchange Shipping:  FREE (If you request a size/product exchange, we will send your new replacement item/s to you with zero delivery charge.  Please note that you must still cover the postage cost to return the original item to us first).
  • Reserved & Pre-Ordered items: If your order contains a reserved or back ordered item, your entire order will only be despatched once all the items are fully in stock.  We do not send partial shipments.  If you need in-stock items urgently please place separate orders.
  • Any Queries & Help:  Please email Davina - networkukuniform@btinternet.com if you would like to ask any questions or need any assistance.

Part 2:  Returns & Exchanges Policy

1.  The Rules

  • Time Limit:  You have 14 days from delivery to notify us of a return or exchange, and another 14 days to post it back to us.
  • Condition:  Items must be unworn and in their original, clean condition (free from pet hair & name labels).  Please fold items where possible.
  • Tags & Hangers:  Leave all garment tags attached and return the original hanger (if there was one) that came with the uniform.  If tags or hangers are missing, or if items have iron on/written name labels, we will reduce your refund amount to cover the loss in value.
  • Packaging:  Please use the original packaging to post your items back or a similar outer bag if necessary.  

2.  How to Return or Exchange (Customer Arranged & Paid)

You are fully responsible for arranging your own shipping and covering the postage cost to send items back to us for both refunds and exchanges.

  1. Email us at networkukuniform@btinternet.com to advise us of your uniform return or exchange.  Please include your order number, the specific items you would like to return and the alternative size/products you need if requesting an exchange.
  2. Once we acknowledge your email, package your uniform items as received with tags attached and hangers included where applicable.
  3. Purchase a return shipping label from your preferred courier (such as Royal Mail).
  4. Return the package to our return address:  UK Uniform, Craddock, Lyons Road, Slinfold, West Sussex, RH13 0RX

We highly recommend using a tracked service, Always keep your drop-off receipt until your return or exchange is fully processed.

3.  Faulty or Incorrect Items

  • If you believe an item has a manufacturing defect or we have sent the incorrect item, please email networkukuniform@btinternet.com with clear photos before sending it back.
  • Wear & Tear vs Faults:  Please note that excessive wear and tear is not considered a manufacturing fault.  School uniform undergoes heavy daily use, damage caused by regular wear, playground scuffs, cuff chewing, fabric snags, stains or incorrect laundering/washing will not be accepted as faulty or eligible for a refund. 
  • Please note that we do not provide prepaid return labels.  You will need to arrange and pay for the return postage yourself.  Once we receive and inspect the item to confirm the fault, we will fully refund your reasonable shipping costs alongside your original item payment, provided the item is actually confirmed as faulty.

4.  Refunds & Size Exchanges

  • We will inspect your items, tags and hangers once they arrive
  • For Straight Refunds:  Approved refunds are processed within 14 days of us received the items back.  The money will go back to your original payment method.
  • Outbound Delivery Refunds (Full Returns Only):  If you return your entire order for a refund, we will refund your original standard shipping fee.  If you originally upgraded to our £5.95 Express Shipping fee please note that only the standard shipping rate is refundable under UK law.  If you are only returning part of an order the shipping charge is non-refundable.
  • Size Exchanges:  Once we receive and inspect your return item/s (sent at your expense) we will dispatch your replacement exchange item/s completely free of charge.