- We offer FREE delivery to our participating schools during term time
- As soon as your order has been delivered to the school and is ready for collection we will send you an email.
- We also offer FREE delivery to your home if it is within a one mile radius of one of our participating schools. If you are out when we attempt to deliver your order we will leave it for you in a safe place, ready for your return.
- If you would like your order delivered to your home, outside of the one mile radius, please make sure you pay the £3.00 delivery charge.
- If you would like to return part or all of your order please send an email to: email@example.com and we will arrange this with you
- If you wish to exchange your item for a different size please also email us with details
- We are happy to exchange or refund your order if the item is unworn, with labels and packaging - within 28 days of the purchase date
- During the Coronavirus Pandemic we will exchange items on any orders placed in June, July or August up until the 30th September 2020
- Please note, returns or exchanges from out of the one mile radius of your school are not free, you would need to pay the return postage
- Please also note that our free returns/exchange service may occasionally be temporarily unavailable, if that is the case you may need to return your order by post at your own cost
- If your item is faulty we will either repair, replace or refund your item
- If your item has been damaged by excessive wear and tear we would not consider this items to be faulty, if we are in any doubt of whether there is a fault we will consult the supplier of the product
- If you have a faulty item please email us: firstname.lastname@example.org with details